Each order is prepared and shipped directly from the winegrower’s cellar. As soon as your order begins preparation at the winery, you will receive an email containing a tracking number (UPS for most deliveries), allowing you to follow your parcel in real time.

If your order is shipped in several parcels by the same winegrower, only the main tracking number will be included in the email. By clicking on this link, you will be able to view all the parcels associated with your shipment directly on the carrier’s website.

If your tracking information has not been updated for several days, please do not hesitate to contact our customer service team, quoting your order number. We will immediately get in touch with the carrier to obtain an update on your delivery and will get back to you as soon as possible.

Our Champagnes are shipped directly by the winegrowers themselves. Orders are processed from Monday to Friday (excluding public holidays). Any order confirmed before 2:00 pm is forwarded to the winegrower the same day, giving them enough time to prepare your parcel with the greatest care. In most cases, orders are dispatched on the next business day after confirmation.

However, certain periods may exceptionally extend the preparation time, particularly during the winegrower’s holidays, the grape harvest, periods of extreme heat or public holidays.

If the estimated dispatch time has been exceeded, or if you need your order before a specific date (wedding, birthday, gift, etc.), please don’t hesitate to contact our customer service team. We will check the status of your order directly with the winegrower and keep you informed as quickly as possible.

If your delivery is delayed or your parcel tracking has not been updated for several days, please contact our customer service team, providing your order number or the email address used to place your order.

We will contact the carrier to obtain information about your shipment. If necessary, we will open an investigation with their services.

The investigation usually takes around 10 business days.

Once the investigation has been completed, we will always offer you an appropriate solution, whether this means reshipping your order or issuing a full refund.

We will keep you informed of the progress of your case every step of the way.

If your parcel arrives damaged or you notice that one or more bottles are missing, please accept the delivery and then contact our customer service team within 14 days of delivery. This allows us to complete the necessary procedures with the carrier.

To help us process your request as quickly as possible, please send us the following photos:

• A photo of the bottles inside the shipping carton.
• A photo of the top of the carton and two of its sides.
• A photo of the bottles removed from the carton.
• A photo of the shipping label attached to the carton.

As soon as we receive these photos, we will review your claim and always offer the most appropriate solution for your situation, whether that is reshipping the affected bottles, issuing a credit voucher, or providing a refund, depending on the circumstances.

After the 14-day period, and if these requirements have not been met, the products will be deemed to have been accepted as delivered and free from any apparent defects. No claim can then be validly accepted by the seller.

Although this is very rare, it can occasionally happen. If you believe that a bottle is faulty, please keep both the bottle and its cork. Then send us a photo of the front label, the back label, the cork, and the batch number (marked “L-…” on the label or directly on the bottle).

We will forward this information to the winegrower so that they can investigate the issue. Once we receive their feedback, we will get back to you with the most appropriate solution, whether that is replacing the bottle, issuing a credit voucher, or providing a refund.

Each Champagne is shipped directly from the winegrower’s cellar, without passing through a central warehouse. This ensures direct sourcing, optimal freshness, and ideal storage conditions right up until dispatch.

If your order includes Champagnes from several winegrowers, each estate prepares and ships its own order. As a result, you will receive one parcel, one shipping charge, and one invoice per winegrower. Unfortunately, it is not possible to combine these shipments or issue a single invoice.

Our tip: To optimise your shipping costs, we recommend ordering several bottles from the same winegrower.

You can also discover our gift boxes, which bring together a carefully curated selection of Champagnes and always include free delivery.

Yes. Businesses established within the European Union with a valid VAT identification number can place orders VAT-free.

Simply apply for a business account before placing your order. Once your VAT number has been verified, your prices and orders will automatically be displayed excluding VAT.

Please note that VAT exemption cannot be applied retroactively to an order that has already been placed as a private customer.

Please contact us as soon as possible. As long as your order has not yet been shipped, we may be able, depending on its stage of preparation, to change the delivery or billing address, or cancel your order.

If your order is cancelled before dispatch, or under your statutory right of withdrawal, your refund will be issued using the same payment method you used when placing your order (credit card, PayPal, Apple Pay, Google Pay, etc.). The time it takes for the funds to appear in your account will then depend on your bank.

Once your order has been shipped, it is unfortunately no longer possible to stop it in transit. However, you may refuse the parcel when it is delivered.

If you wish to cancel your order after it has been shipped, this is still possible, but the return shipping costs will be at your expense. Your refund will be processed once the winegrower has received and inspected the returned parcel.

We deliver throughout France, most countries within the European Union, as well as Switzerland and the United Kingdom.

For deliveries outside the European Union, particularly to Switzerland and the United Kingdom, customs duties, import taxes, or other local charges may be required by the authorities of the destination country. These charges are the sole responsibility of the customer.

Please note that we do not currently deliver to certain destinations, including the Canary Islands, Greece, Finland, and Poland.

In addition, some islands or remote areas may be subject to an additional shipping surcharge imposed by the carrier. If this applies to your delivery address, we will inform you before dispatch and request your approval before confirming your order.

For the full list of countries we deliver to, as well as delivery times and shipping costs for your destination, please visit our Champagne Terroir Delivery page.

Yes, this is one of our specialties. Simply let us know the date of your event, the number of guests, and your budget per bottle, and we will recommend a selection of Champagnes tailored to your needs, together with a personalised quotation.

We also recommend ordering one or two bottles first for a tasting before confirming your final quantities.

We deliver throughout France and across Europe.

Your order confirmation email and invoice are sent automatically as soon as your order has been confirmed.

If you cannot find them, please check your Spam or Junk Mail folder, and make sure the email address registered on your customer account is correct. Even a small typing error can prevent our emails from reaching you.

Your invoices can also be downloaded at any time from your customer account.

For confidentiality reasons, we never include invoices inside parcels. Only the delivery note is enclosed with your order.

If you need to correct your email address, update your billing details, or request an invoice in your company’s name, please do not hesitate to contact our customer service team.