When you browse our website, information is recorded or read in your terminal. This information is collected in the form of "cookies".
Champagne Terroir collects data when : you browse Champagne Terroir, you contact our customer service, you create an account, you subscribe to our newsletter and you purchase a product.
We collect the following datas :
I. The customer's contact information : name, surname, address for delivery and billing
II. Navigation data : connection times, demographic information and navigation history on the site
III. Purchase history and order data : dates, products and quantities ordered, messages sent on orders
IV. History of exchanges on the after-sales service: messages sent on the smartsupp chat and on the customer support email : firstname.lastname@example.org
V. Account creation data: user ID and encrypted password (cannot be read)
VI. Delivery data : tracking number, order status and messages sent by the carrier
We use your data to :
I. Ensure optimal delivery times and conditions
II. Improve the user experience on the site
III. To answer your questions about the after-sales service
IV. To send you newsletters and promotions if you have accepted the newsletters
Like any online service we use external tools to improve the user experience (servers, search engine, carriers, live chat, payment...).
However in no case the data transmitted is used for commercial purposes.
According to the General Data Protection Regulation, you have the right to :
- Access and edit your personal data in the tab "my account" and then in the category "Personal Information". You can delete and edit the data collected.
- You can export and delete at any time your personal data or delete your account by sending us an email to the following address : email@example.com
- You can unsubscribe from the newsletter by going to the my account page and unchecking the "Subscribe to newsletter" box.