Champagne Terroir Privacy Policy

This page is intended to describe the privacy policy of the site Champagne-Terroir.fr/en/. 

Our privacy policy aims to protect the personal data that is collected when a visitor comes to our site. This page allows you to understand what data is collected, how we protect it and for what purpose we use it. Champagne Terroir SARL, registered at the RCS of Versailles under the number 803 533 876 is responsible for processing the personal data of visitors to its websites.

1/  Cookies                     

When you browse our website, information is recorded or read in your terminal. This information is collected in the form of "cookies".  

We use cookies to improve your navigation on our site and to measure the audience and obtain key information (shopping cart, authentication). This information is not used in any way for advertising.

2/  Data Collection                     

Champagne Terroir collects data when : you browse Champagne Terroir, you contact our customer service, you create an account, you subscribe to our newsletter and you purchase a product.

We collect the following datas : 

I. The customer's contact information : name, surname, address for delivery and billing

II. Navigation data : connection times, demographic information and navigation history on the site

III. Purchase history and order data : dates, products and quantities ordered, messages sent on orders

IV. History of exchanges on the after-sales service: messages sent on the smartsupp chat and on the customer support email : contact@champagne-terroir.fr

V. Account creation data: user ID and encrypted password (cannot be read)

VI. Delivery data : tracking number, order status and messages sent by the carrier

3/  Data use                     

We use your data to :

I. Ensure optimal delivery times and conditions

II. Improve the user experience on the site

III. To answer your questions about the after-sales service

IV. To send you newsletters and promotions if you have accepted the newsletters

4/  Partner Data                     

Like any online service we use external tools to improve the user experience (servers, search engine, carriers, live chat, payment...).

However in no case the data transmitted is used for commercial purposes.

5/  Yours rights as a user                     

According to the General Data Protection Regulation, you have the right to :

- Access and edit your personal data in the tab "my account" and then in the category "Personal Information". You can delete and edit the data collected.

- You can export and delete at any time your personal data or delete your account by sending us an email to the following address : contact@champagne-terroir.fr

- You can unsubscribe from the newsletter by going to the my account page and unchecking the "Subscribe to newsletter" box.